FAQ

Ordering Online

Do I need an account to Order Online?
No you don’t. You can order as a guest, the account function has been added for frequent customers so they don’t have to enter their details on every order.

If I have an account or make a purchase do you store my credit card?
No we don’t. Having an account is optional, the details of your address are kept securely and no credit card details are stored.

How do I log into my account?
You can either log in by clicking the person icon on the right hand side of the Home Page ... or wait until you are at the checkout and log in then.

What happens if I have a problem?
You can call us on our toll free number 0800 11 20 30, or reach out to us via our 'Contact' page.

Products

Can anybody apply natural oils?
Yes, pretty much … if you can use a roller and paint brush you will likely enjoy the process, many of our customers choose to do it themselves, from teenagers to grandmothers!

Should I sand my floor?
It’s probably best to get a professional to sand your floor and then roll the oil on yourself. Most floor sanders are happy to ‘sand only’ and you will save a considerable amount of the cost. A 50sqm floor will take around 1 hour per coat and it’s very straightforward!

Can I mess it up?
Not really … oiling is a very forgiving and simple process, even if you are a person ‘who acts first and reads instructions later’, it is most unlikely you will do anything which can’t be rectified. Naturally we don’t recommend this approach!

How do oiled floors wear?
All Natural House Company’s floor and joinery finishes are made from nature’s finest plant oils and tree resins. Once they are cured they will withstand extreme wear and best of all are simple to maintain and spot repair. They are commercially rated and waterproof.

Here’s a thought!
Polyurethane will never look better than the day it is finished! An oiled floor will continue to improve as the years pass and the patina gains richness.

Where have your oils been used?
We have been providing natural floor, joinery and exterior oils to New Zealand homes and businesses for almost 30 years. There are thousands of customers, commercial and residential enjoying our finishes.

Do oiled floors and joinery show water marks?
Our ‘Java’, ‘Java High Solid’, ‘Interior’, ‘Exterior’ and ‘Outdoor Furniture’ oils all provide a waterproof finish when fully cured. To provide a robust, resilient finish, the timber grain must be filled with oil to the surface, this can sometimes take 3 or more coats. Any water spotting will usually indicate that the timber requires a further application or that the oil has not fully cured (hardened), which can take up to 4 weeks.

What are the advantages of oils over polyurethane?
Appearance has to be the first reason to choose our finishes. There is nothing quite like the look and feel of beautifully oiled floors and joinery. Durability and ease of repair are high on the list, as are health and environmental benefits.

How long do oils take to dry?
In normal conditions the average re-coat time is around 8-10 hours. Factors which can prolong this are extreme damp or cold weather conditions and resinous timbers such as Matai and Totara. The oils remain vapour permeable (breathable), so as long as you can walk on them in socks without any tackiness you can apply the next coat. They will fully harden over time.

What is the difference between drying and curing?
If there is one truth in life it is this … ‘good things take time!’ Plant chemistry hardens by it’s exposure to air rather than by chemical reaction, but when fully cured a natural finish is harder than a chemically cured finish. An oiled floor is usually dry and able to be walked on around 10 hours after the final coat. Use and enjoy as it continues to cure over the ensuing weeks. Any surface scratching or possible water marks evident during the early curing time are simple to rectify. Apply a little oil worked in with a green (supermarket) pot scourer, and then cloth back.

What about maintenance?
Oiled finishes, particularly floors, improve with age. Always use natural detergents and our MicroWax for your maintenance regime. Most time incurred areas showing wear can be easily rejuvenated.

Remember … to us there is no such thing as a silly question!
We are here to help … so put the coffee on and enjoy !!